Effective Date: 14-August-2026
Company: IPlex Technologies Private Limited
At QuickBuddy, we are committed to providing a smooth, reliable, and transparent experience across our food delivery, grocery delivery, pharmacy, local shopping, parcel delivery, and ride-booking services.
QuickBuddy provides these services to customers across its operating locations in India. Service availability may vary based on location, vendor availability, driver availability, operating hours, and applicable regulations.
We understand that orders, deliveries, and rides may occasionally face unexpected issues. This policy explains when cancellations, refunds, replacements, or other resolutions may be available.
Customers may cancel an order through the QuickBuddy application when the “Cancel Order” option is available.
Orders may generally be cancelled before the store/vendor has started processing, preparing, packing, or dispatching the order.
Once an order has been prepared, packed, dispatched, or assigned to a delivery partner, cancellation may no longer be permitted.
If cancellation is permitted after processing has started, applicable cancellation or other charges may be deducted.
The cancellation status and any applicable charges will be displayed in the application where supported.
QuickBuddy may cancel an order due to circumstances including:
Product or item unavailability
Vendor/store being unable to fulfil the order
Incorrect or incomplete address
Delivery restrictions or service-area limitations
Technical or system errors
Payment-related issues
Unavailability of a delivery partner
Unforeseen operational circumstances
Safety or compliance concerns
Where QuickBuddy cancels an order and the customer has already made a successful payment, an eligible refund will be initiated according to this policy.
QuickBuddy also provides ride-booking and local transportation services across its operating locations.
Customers may generally cancel a ride without a cancellation charge before a driver has been assigned, subject to the applicable terms displayed in the application.
If a customer cancels a ride after a driver has been assigned, a cancellation fee may apply depending on the circumstances and applicable cancellation rules.
If the driver has reached the designated pickup location and the customer cancels the ride, a cancellation or waiting charge may apply.
If the driver reaches the pickup location and the customer is unavailable or unreachable after the applicable waiting period, the ride may be treated as a customer no-show, and the applicable cancellation/no-show fee may be charged.
A driver may cancel a ride due to legitimate circumstances such as:
Customer not being reachable
Unsafe pickup location
Incorrect pickup information
Vehicle or operational issues
Safety concerns
Other circumstances permitted under QuickBuddy's operating guidelines
QuickBuddy may review repeated or inappropriate cancellations by either customers or drivers.
A refund may be considered in situations including:
Customer cancels an eligible order before processing/dispatch.
QuickBuddy cancels an order due to product unavailability or operational reasons.
Customer receives a wrong item.
Customer receives a damaged or spoiled item.
Customer receives an expired product, where applicable.
An item is missing from the delivered order.
Customer has been charged but the order was not successfully created or delivered due to a verified QuickBuddy system or service failure.
Customer has been charged more than the applicable amount due to a verified technical or payment error.
A ride payment has been incorrectly charged due to a verified technical or system issue.
Other situations where QuickBuddy determines that a refund is appropriate after reviewing the case.
Refund eligibility may depend on the nature of the product/service, order status, payment method, and evidence provided by the customer.
Refunds may not be provided in circumstances including:
Change of mind after an order has been prepared or dispatched
Incorrect, incomplete, or invalid delivery address provided by the customer
Customer being unavailable at the delivery location
Customer providing incorrect contact information
Failed delivery caused by the customer being unreachable
Refusal to accept a correctly delivered order without a valid reason
Product damage caused after successful delivery due to improper handling or storage by the customer
Claims submitted outside the applicable reporting period without sufficient justification
Ride cancellation charges applicable under QuickBuddy cancellation rules
Waiting charges or other applicable ride charges
Customer no-show for a ride
Disputes arising from incorrect information provided by the customer
QuickBuddy reserves the right to review individual cases and make a fair determination based on the circumstances.
For grocery, food, pharmacy, and other eligible product orders, customers should inspect their order as soon as reasonably possible after delivery.
If you receive:
A damaged product
A spoiled/perished product
An incorrect product
A missing item
An expired product
please contact QuickBuddy Customer Support within 12 hours of delivery, wherever reasonably possible.
Customers may be requested to provide:
Order number
Photographs/videos of the item
Packaging photographs
Description of the issue
Other information required to verify the claim
After verification, QuickBuddy may provide:
Replacement
Refund for the affected item
Partial refund
Wallet credit
Another mutually appropriate resolution
Food orders may involve restaurants preparing items specifically after receiving an order. Therefore, cancellation and refund eligibility may be more limited once food preparation has started.
Refunds or partial refunds may be considered for:
Wrong food item delivered
Missing food item
Significantly incorrect order
Food received in an unacceptable condition attributable to the delivery/service process
Order not delivered despite successful payment due to a verified service failure
Customers should report food-related issues as soon as possible after delivery.
Because food is generally perishable and prepared specifically for the customer, returns of food items are generally not accepted.
Grocery items, fruits, vegetables, dairy products, fresh produce, and other perishable products generally cannot be returned after delivery.
However, if an eligible item is damaged, spoiled, rotten, expired, incorrect, or missing, QuickBuddy may provide a replacement, refund, or other suitable resolution after verification.
Refunds, cancellations, and returns for pharmacy and healthcare-related products may be subject to applicable laws, product-specific restrictions, vendor policies, and the nature of the product.
Certain products may not be eligible for return or refund once delivered.
Where permitted, issues such as wrong, damaged, defective, or incorrectly supplied products should be reported promptly with supporting information.
For parcel and local delivery services:
A delivery request may be cancelled before the delivery partner begins the trip, subject to applicable terms.
Cancellation charges may apply after a delivery partner has been assigned or has started travelling toward the pickup location.
Once the parcel has been collected, cancellation may be subject to additional restrictions.
Refunds for completed delivery services are generally not available unless there is a verified service failure, incorrect charge, or other circumstance warranting a refund.
Customers are responsible for providing accurate pickup and drop-off information and ensuring that the parcel complies with QuickBuddy's applicable terms and restrictions.
Where a refund is approved, QuickBuddy will generally attempt to process the refund using the original payment method, where technically and operationally possible.
Depending on the payment method, refunds may be processed through:
UPI
Debit/Credit Card
Net Banking
Payment Wallet
QuickBuddy Wallet/Credit
Bank Account, where applicable
For Cash on Delivery (COD) orders, QuickBuddy may provide the refund through an eligible digital payment method, bank transfer, or QuickBuddy wallet/credit, subject to verification.
Once a refund has been approved, QuickBuddy will initiate the applicable refund within a reasonable processing period.
The time taken for the amount to actually appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, wallet provider, or other financial institution.
In general, customers may receive refunds within 5–7 working days after processing, although actual timelines may vary.
QuickBuddy is not responsible for delays caused solely by banks, payment gateways, card networks, or other third-party payment providers.
To prevent misuse and fraudulent claims, QuickBuddy may verify refund requests before approving them.
We may consider:
Order/ride details
Delivery or ride status
Payment information
Photographs or videos
Vendor/restaurant information
Delivery partner/driver information
Previous claims or cancellation patterns
System records and tracking information
Providing false, misleading, or fraudulent information may result in rejection of the refund request and may lead to suspension or termination of the customer's account.
QuickBuddy primarily facilitates the delivery of products and services from local merchants and vendors.
Because many products available through the platform are perishable, consumable, food-related, or hygiene-sensitive, general returns are not accepted.
Returns or replacements may only be considered where:
The product is damaged
The wrong product was delivered
The product is defective, where applicable
The product is spoiled or expired
The applicable vendor/product policy permits a return
Any approved return must follow the instructions provided by QuickBuddy or the relevant vendor.
If you believe you are entitled to a refund or have an issue with an order, delivery, parcel, or ride, please contact QuickBuddy Customer Support through the available support channels in the application or using the contact details below.
Please provide the relevant order ID, ride ID, or transaction details along with a clear description of the issue.
Our team will review the matter and provide an appropriate resolution based on the available information and applicable policy.
QuickBuddy may update this Refund & Cancellation Policy from time to time to reflect changes in our services, technology, business operations, legal requirements, or payment processes.
Any updated policy will be published through the QuickBuddy application or website with the revised effective date.
IPlex Technologies Private Limited
📞 Contact: +91 8897724365
📧 Email: info@iplextechnologies.com
🌐 Website: https://iplextechnologies.com
QuickBuddy — Your Local World, One App.
